Module 1 — Getting Started: Communication Timeline (Lesson)

Why it matters

Premium pricing requires premium communication.

Silence loses trust.

The timeline

Use the SOP:

Operator rule

If you can’t respond immediately:

• acknowledge
• set a time
• keep the customer updated

Closeout

Completion message includes Proof Pack link.

Do this next (assignment)

• Run this lesson on a real job or a mock walkaround.
• Capture a Proof Pack for the scenario.
• Do the Final Walk.

References (SOPs + checklists)

• Proof Pack SOP:
• Final Walk checklist:

Printables

• Operator Checklist Pack (truck copy):

Gear Box (Amazon)

(Insert the relevant Gear Box module for this lesson here.)

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