Module 1 — Getting Started: Communication Timeline (Lesson)

Why it matters

Premium pricing requires premium communication.

Silence loses trust.

This is the part rookies miss: a lot of “skill” in this trade is just saying the right thing at the right time. When you do it right, you can schedule around family events, set your own hours, and run your life. When you do it wrong, you spend your nights putting out fires.

The timeline

Use the SOP:

Operator rule

If you can’t respond immediately:

• acknowledge
• set a time
• keep the customer updated

Closeout

Completion message includes Proof Pack link.

Do this next (assignment)

• Run this lesson on a real job or a mock walkaround.
• Capture a Proof Pack for the scenario.
• Do the Final Walk.

References (SOPs + checklists)

• Proof Pack SOP: 04_sops/proof-pack/proof-pack-sop-v1.md
• Final Walk checklist: 04_sops/universal/final-walk-checklist-v1.md

Printables

• Operator Checklist Pack (truck copy): 03_curriculum/printables/operator-checklist-pack-v1.md

Gear Box (Amazon)

Gear Box links (Amazon): Coming soon.

Disclosure: As an Amazon Associate, we earn from qualifying purchases.