Core • Module 1 — Business foundation
Module 1 — Getting Started: Standards + Non‑Negotiables (Lesson)
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Module 1 — Getting Started: Standards + Non‑Negotiables (Lesson)

The Tampa Bay Soft Wash standard

We are not the cheapest.

Our premium is our reputation.

We sell ourselves as people who know how to get the job done while respecting the property — and not damaging it. Insurance matters (and we carry what we need), but most customers don’t buy insurance. They buy process and attention to detail.

We are the cleanest process.

And here’s the part most beginners miss: this trade is easy to overcomplicate on Day 1.

Start simple. Build momentum. Protect your body.

Undercharging isn’t hustle — it’s a liability plan. Ladders don’t care what the customer paid. Price so you can work safely, show up professionally, and still be here next year.

That means we win with:

  • safe methods
  • protection
  • documentation
  • communication

Non‑negotiables (the Tampa Bay Soft Wash standard)

  • No high pressure roofs. Ever. Roofs are soft wash only.
  • Pressure is for flatwork (concrete/pavers/flatwork). Soft wash is for everything else.
  • House wash rule: apply bottom-up, rinse top-down.
  • Ladder stabilizers are non-negotiable when applicable. If a stabilizer can’t be used due to circumstances, slow down and choose a safer setup.
  • Stained/sealed wood front doors must be protected. Avoid direct chemical contact. When possible: open door → wrap door in plastic → close door → drape a second sheet in front.
  • Plant protection is part of the job.
  • Proof Pack is part of delivery.
  • Final Walk is part of delivery.

What “perfect” looks like

  • Customer knows what’s happening.
  • Property is protected.
  • Before/after is documented.
  • Jobsite is clean.
  • Closeout happens same day.

References

  • Proof Pack: 04_sops/proof-pack/proof-pack-sop-v1.md
  • Final Walk: 04_sops/universal/final-walk-checklist-v1.md

Do this next (assignment)

  • Run this lesson on a real job or a mock walkaround.
  • Capture a Proof Pack for the scenario.
  • Do the Final Walk.

References (SOPs + checklists)

  • Proof Pack SOP: 04_sops/proof-pack/proof-pack-sop-v1.md
  • Final Walk checklist: 04_sops/universal/final-walk-checklist-v1.md

Printables

  • Operator Checklist Pack (truck copy): 03_curriculum/printables/operator-checklist-pack-v1.md

Gear Box (Amazon)

Gear Box links (Amazon): Coming soon.

Disclosure: As an Amazon Associate, we earn from qualifying purchases.

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