Module 9 — Sales: Speed-to-Lead + Intake (Lesson)

The rule

Leads are melting ice cubes.

If you aren’t first, you’re last.

SLA targets (realistic)

• Business hours: reply within 5–30 minutes
• After-hours: reply first thing the next morning

Bare-bones intake (the 5-point filter)

You need only enough info to:

• quote accurately
• avoid bad surprises
• route to the right service lane

Ask:

1. Address
2. Services requested
3. Timeline (how soon)
4. Access notes (gate, water)
5. Anything sensitive (plants, pets)

Scripts

Use:

Output

• Either book a walkthrough OR request photos OR send a quote.

Proof matters

Let customers feel your professionalism before the truck arrives:

• “We’ll do a quick walkthrough + photos, then protect landscaping and begin.”

Gear Box

Add Gear Box blocks at end of lesson. Policy: Option A links only or AMZ_TODO:<slug>.

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Do this next (assignment)

• Run this lesson on a real job or a mock walkaround.
• Capture a Proof Pack for the scenario.
• Do the Final Walk.

References (SOPs + checklists)

• Proof Pack SOP:
• Final Walk checklist:

Printables

• Operator Checklist Pack (truck copy):

Gear Box (Amazon)

(Insert the relevant Gear Box module for this lesson here.)

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