Week 1 — Gutters: Customer Communication + Review Ask (Lesson)

What you’re doing today

You’re running the communication that turns a “one-time gutter job” into:

• a 5-star review
• repeat work
• roof/house/windows bundles

Why this matters

Top 50–75% pricing needs top 50–75% communication.

When communication is clean, customers feel safe — and they buy more.

Step-by-step communication timeline (foreman simple)

1. Arrival: confirm scope + downspouts.
2. Mid-job: message if a downspout won’t verify or you find damage.
3. Completion: Proof Pack + summary.
4. Review ask: 24–72 hours later.

Completion message (with Proof Pack)

Use Proof Pack completion language:

Review ask timing

Ask 24–72 hours after completion.

Use:

Script note (get specifics)

Ask for specifics:

• gutters
• communication
• punctuality
• clean jobsite

That builds Voice-of-Customer you can reuse.

Common mistakes + fixes

• Asking for a review too early
  • Fix: let them experience the result for a day.
• Asking for a generic review
  • Fix: ask for specifics.

Do this next (assignment)

• Write your completion text (2 sentences) + Proof Pack link.
• Write your review ask (1 sentence) requesting specifics.

References

• Communication timeline:
• Proof Pack SOP:
• Final Walk checklist:

Printables

• Operator Checklist Pack (truck copy):

Gear Box (Amazon)

(Insert the relevant Gear Box module for this lesson here.)

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