Week 2 — Traditional Windows: Detail + Customer Experience (Lesson)

This is “small detail” work that creates big trust.

One bad drip inside, one dirty track, one towel mark on a sill — and it doesn’t matter how good the house wash looked.

Why windows matter

Window cleaning is where customers decide if you’re “a guy with a wand” or a real company.

It’s not just glass.

It’s:

• respect for the home
• no drips inside
• clean edges
• clean closeout

What you sell (scope clarity)

• inside/out (or exterior only)
• screens (add-on)
• tracks (add-on)
• hard water removal (separate specialty)

Success looks like

• streak-free glass (sun angle check)
• no interior drips
• floors protected
• Proof Pack (privacy-safe)

SOPs

• Traditional windows: 04_sops/windows/traditional-window-cleaning-sop-v2.md
• Screens: 04_sops/windows/screen-cleaning-sop-v1.md
• Tracks: 04_sops/windows/track-detailing-sop-v1.md

Do this next (assignment)

• Run this lesson on a real job or a mock walkaround.
• Capture a Proof Pack for the scenario.
• Do the Final Walk.

References (SOPs + checklists)

• Proof Pack SOP: 04_sops/proof-pack/proof-pack-sop-v1.md
• Final Walk checklist: 04_sops/universal/final-walk-checklist-v1.md

Printables

• Operator Checklist Pack (truck copy): 03_curriculum/printables/operator-checklist-pack-v1.md

Gear Box (Amazon)

Gear Box links (Amazon): Coming soon.

Disclosure: As an Amazon Associate, we earn from qualifying purchases.