Week 2 — Traditional Windows: Detail + Customer Experience (Lesson)

This is “small detail” work that creates big trust.

One bad drip inside, one dirty track, one towel mark on a sill — and it doesn’t matter how good the house wash looked.

Why windows matter

Window cleaning is where customers decide if you’re “a guy with a wand” or a real company.

It’s not just glass.

It’s:

• respect for the home
• no drips inside
• clean edges
• clean closeout

What you sell (scope clarity)

• inside/out (or exterior only)
• screens (add-on)
• tracks (add-on)
• hard water removal (separate specialty)

Success looks like

• streak-free glass (sun angle check)
• no interior drips
• floors protected
• Proof Pack (privacy-safe)

SOPs

• Traditional windows: 04_sops/windows/traditional-window-cleaning-sop-v2.md
• Screens: 04_sops/windows/screen-cleaning-sop-v1.md
• Tracks: 04_sops/windows/track-detailing-sop-v1.md

Do this next (assignment)

• Run this lesson on a real job or a mock walkaround.
• Capture a Proof Pack for the scenario.
• Do the Final Walk.

References (SOPs + checklists)

• Proof Pack SOP: 04_sops/proof-pack/proof-pack-sop-v1.md
• Final Walk checklist: 04_sops/universal/final-walk-checklist-v1.md

Printables

• Operator Checklist Pack (truck copy): 03_curriculum/printables/operator-checklist-pack-v1.md

Field Guide & Interactive Calculator (tbsoftwash.com)

🪟 Pro Window Cleaning, Hard-Water Removal & 0-TDS WFP Guides:

• Beginner's Guide to Traditional Window Cleaning Tools →
• Commercial Storefront, Awning & 0-TDS Window Washing in Tampa Bay →
• How We Remove Hard Water Stains from Glass →
• Best Water-Fed Pole Hose Guide →

Gear Box (Amazon)

Traditional & Water-Fed Pole (0-TDS) Window Cleaning Kit

• Moerman Excelerator 2.0 (14-Inch) / Ettore Stainless Backflip Combo Tool — high-speed washer + squeegee combo tools.
• Ettore Complete Window Cleaning Starter Kit + Ettore 6" Pro+ Contour Glass Scraper + MR.SIGA Lint-Free Microfiber Glass Detailing Towels (12-Pack).
• Gardiner Water-Fed Pole — lightweight rigid carbon pole for 2–4 story pure-water glass and frame scrubbing.
• Ettore All-Purpose Squeegee (12-Inch) + Ettore Mighty Window Washer (10-Inch).
• Ettore 43012 Extension Pole + Ettore 59090 Wrap-Around Flow Brush.
• Arkwright Surgical Huck Towels — zero-lint detailing for edges, sills, and frames.
• Dawn Ultra Dish Soap — clean squeegee glide without heavy residue.
• Bar Keepers Friend Powdered Cleanser + Oxalic Acid 99% Powder — mineral and sprinkler hard-water spot restoration on tempered glass.

Disclosure: As an Amazon Associate, we earn from qualifying purchases.