Week 2 — Traditional Windows: Detail + Customer Experience (Lesson)

Why windows matter

Window cleaning is where customers decide if you’re “a guy with a wand” or a real company.

It’s not just glass.

It’s:

• respect for the home
• no drips inside
• clean edges
• clean closeout

What you sell (scope clarity)

• inside/out (or exterior only)
• screens (add-on)
• tracks (add-on)
• hard water removal (separate specialty)

Success looks like

• streak-free glass (sun angle check)
• no interior drips
• floors protected
• Proof Pack (privacy-safe)

SOPs

• Traditional windows:
• Screens:
• Tracks:

Do this next (assignment)

• Run this lesson on a real job or a mock walkaround.
• Capture a Proof Pack for the scenario.
• Do the Final Walk.

References (SOPs + checklists)

• Proof Pack SOP:
• Final Walk checklist:

Printables

• Operator Checklist Pack (truck copy):

Gear Box (Amazon)

(Insert the relevant Gear Box module for this lesson here.)

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